FAQs
Frequently Asked Questions
If you can't find the answer to your question, please get in contact with us here and one of our friendly team members will happily answer any questions you may have.
We are here to help!
- 01
When you are approved for NDIS funding and you receive your plan, you will have the option of being:
Self Managed, Agency Managed or Plan Managed.
Self Managed and Agency Managed both involve you doing all the paper work, bookkeeping and administration in order to get the most out of your funding and continue to get the support and finding that you require.
Plan Management means that you have a Plan Manager (that's what we do at LifeAbility) that does all the paperwork, bookkeeping and administration for you at no extra cost to you.
Simply have 'Choice and Control' added to your plan at your planning meeting (it's no extra cost to you). Then register with us to be plan managed by LifeAbility Plan Management and we will take care of all the administration for you.
If you have any questions or want some support, call us on 02 4314 2227. Let's chat!
- 02
No. When you are Plan Managed there are no costs to you and costs do not come out of your Plan funds. The costs of plan management services are covered by having 'Choice and Control' (see FAQ 1) included in your Plan - so the cost does not come out of your Plan funds. When you are approved for 'Choice and Control' (see FAQ 1) the NDIS will allocate a budget for plan management, and your plan manager will claim their fees directly from NDIS. Follow these steps to be Plan Managed OR Give us a call 02 4314 2227 - Help is here - let's chat!
- 03
It's easy! First you must have ‘Improved Life Choices’ included in your NDIS plan. To have ‘Improved Life Choices’ included in your plan you will need to either:
OPTION 1 Request a review of your current NDIS Plan and ask to have ‘Improved Life Choices’ included in your plan. Then you will be able to receive plan management services (with LifeAbility Plan Management for example) with no expense to you. Note, reviews can sometimes take time – be patient and check in with us as it’s worth it. OR
OPTION 2 If you already have a review coming up, attend the meeting and refer to back to OPTION 1 OR
OPTION 3 If you don’t have an NDIS plan yet, you can also ask to have ‘Improved Life Choices’ included in your plan right from the beginning and you will receive plan management services at no extra expense!
Follow this link and we can take you through the process now!
- 04
- 05
First you need to be a client of LifeAbility Plan Management. You do this by appointing LifeAbility as your Plan Manager. Refer to Q1.
After you have registered with LifeAbility you will receive your 'Welcome Email' with a link to the Portal and your Log In details.
OR you can click on “Client Login” at the top right hand corner of the LifeAbility website.
Your account has been created for you to view your Plan, your Budget and your Goals, up-to-date spendings and you can view your Monthly Plan Reports (Statements) as well as the status of any invoices that have been entered by your Plan Manager.
Your Username is usually your firstname.lastname eg., frank.smith
We suggest you bookmark the login page so it is easy to find from your browser.
If at any stage you cannot remember your password or Username, please use the links on your account Sign-In page. Read Forgot Password or user Name for full instructions.
- 06
Step by step guide to download a copy of your NDIS Plan
Step 1
Log in to your MyGov Account.
Under 'Linked Services' select 'National Disability Insurance Scheme' (NDIS), then select 'Go to Service' button.
Step 2
If you are the Plan Nominee, you will need to select the NDIS Participant's Name from the drop down menu in the top right hand corner of the screen. Next, you will need to click on the tile (square box) that says 'Participant's Name Plan'.
If you are the Participant, simply click on 'my plan'.
Step 3
Click on the tile (square box) that says ' view my plan' or 'view Participant's Name Plan'.
Step 4
Check that you are viewing the correct NDIS Plan, check dates if the Participant has more than one NDIS Plan.
If you need to change to another Plan, use the drop down box in the centre of the screen to choose the correct Plan (check the dates).
Step 5
Click the link that says 'print this plan to PDF'.
The Plan will then download in a new tab. Next, choose to download, save or print your NDIS Plan.
Need help? Contact us.
- 07
Your chosen plan manager should be able to walk you through endorsing your plan manager. Is that LifeAbility? Get in Contact with us for support.
The upgraded NDIS PACE system involves a new step in selecting your plan manager.
You now must endorse your chosen plan manager, which simply means informing the NDIA of your choice.
How to endorse your NDIS Plan Manager?
You have 3 options to endorse LifeAbility Plan Management as your plan manager:
Option 1 – Call LifeAbility Plan Management
We are here to help. So get in Contact with us because we can process a 'relationship request' for you before contacting your ECC/LAC or NDIS Planner.
Option 2 – Call the NDIA
Call the NDIA National Call Centre at 1800 800 110.
Inform them that you wish to endorse LifeAbility Plan Management Provider no. 4050113100 as your plan manager.
Option 3 – Call Your “My NDIS Contact”
Call your Early Childhood contact (ECC) / Local Area Coordinator (LAC) or Planner on their direct office number or mobile number.
Inform them that you wish to endorse LifeAbility Plan Management Provider no. 4050113100 as your plan manager.
What to say when endorsing LifeAbility Plan Management?
Here is an example of what to say or write to have LifeAbility Plan Management endorsed as your plan manager. You can keep it simple to avoid confusion.
Hi,I have chosen a plan manager.Please endorse Provider no. 4050113100 LifeAbility Plan Management as plan manager for Participant (Full Name and NDIS number)The Plan Start date is xx/xx/xxxxCan you confirm that the endorsement is complete?Once the endorsement is processed LifeAbility Plan Management can commence plan management services for you.
Confused? Not sure about your NDIS Plan or what to do next? Need help?
Don’t worry, we are here to help. We can also process a request to be endorsed, so get in Contact with us for help!
Want to be Plan Managed by LifeAbility Plan Management?
Fill in our online Registration Form here and one of our lovely plan managers will be in contact with you soon!
Already a participant with another plan manager? You can switch to LifeAbility Plan Management here or you have any questions Contact us.
Self-Managed or Agency Managed? You can switch to plan managed at any time during your plan. You will need to speak with your:
Early Childhood Co-ordinator (ECC) / Local Area Co-ordinator (LAC) / NDIA planner, as this will require a plan review and you need to have 'Choice and Control' added to your plan. Alternatively, you can choose to wait until your next plan review meeting and have 'Choice and Control' added to your plan then.